['Privacy Policy\n\nAt Royal Clean Services Ltd, we are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This privacy policy explains how our online platform collects, uses, stores, and protects your information in compliance with the General Data Protection Regulation (GDPR) and other applicable privacy laws.\n\n1. Information We Collect \nWe collect and process the following types of personal data when you use our service: \n- **Contact information:** such as your name, address, phone number, and email address when you make an enquiry or book a service. \n- **Service information:** details related to the services you request or receive from our site, including preferences and special instructions. \n- **Payment information:** payment details necessary to process your transactions, handled securely and never stored beyond what is required by payment processors. \n- **Device and usage data:** technical information collected automatically when you visit or interact with our online platform, including IP address, browser type, and browsing behaviour to improve service quality. \n\n2. How We Use Your Information \nYour personal data is used to: \n- Provide and manage the domestic and commercial cleaning services requested. \n- Process payments and manage bookings or service inquiries. \n- Communicate with you about your service, updates, offers, or requests. \n- Improve our online platform, customer service, and develop new services. \n- Comply with legal obligations and protect against fraud or abuse. \n\n3. Legal Basis for Processing \nWe process your personal data based on the following legal grounds: \n- Performance of a contract related to the services you have requested. \n- Compliance with legal obligations. \n- Legitimate interests, such as improving service delivery and protecting company assets. \n- Your consent, where we have obtained it for marketing communications or other optional services. \n\n4. Sharing Your Information \nWe will not sell or rent your personal data to third parties. However, we may share information with: \n- Trusted third-party service providers who support our operations (such as payment processors or IT service providers), under strict confidentiality agreements. \n- Regulatory authorities or law enforcement when required by law or to protect our legal rights. \n\n5. Data Retention \nWe retain your personal data only as long as necessary to fulfil the purposes for which it was collected and to comply with legal obligations. When no longer required, your data will be securely deleted or anonymised. \n\n6. Your Rights \nYou have the right to: \n- Access the personal data we hold about you. \n- Request correction or deletion of inaccurate or incomplete data. \n- Object to or restrict certain types of data processing. \n- Withdraw consent at any time where processing is based on consent. \n- Request portability of your data in a structured, commonly used format. \n- Lodge a complaint with a supervisory authority if you believe your data is mishandled. \n\n7. Security \nWe use appropriate technical and organisational measures to protect your personal data against unauthorized access, loss, misuse, or alteration. Our employees are trained in data protection principles and adhere to strict confidentiality obligations. \n\n8. Cookies and Tracking Technologies \nOur online platform may use cookies and similar technologies to enhance user experience and collect analytical data. You can manage cookie preferences through your browser settings but disabling cookies may affect website functionality. \n\n9. Children’s Privacy \nOur service is not directed to individuals under the age of 16, and we do not knowingly collect data from minors. If you believe we have inadvertently collected such data, please contact us to have it removed. \n\n10. Contact Information \nFor any questions or requests regarding your personal data, please contact: \nRoyal Clean Services Ltd \n27 Kingsbury Road, Floor 2 \nManchester, Greater Manchester, M14 5NZ \nUnited Kingdom \n\nThis privacy policy may be updated periodically to reflect changes in regulations or our practices. We encourage you to review it regularly to stay informed about how we protect your information. \nThank you for trusting our online platform with your personal data.', 0.0014196, 'gpt-4.1-mini']